Fullstory

United States

Fullstory retains user sessions based on your Session replay retention period and associated data based on your Product analytics retention period as specified on Settings > Account Management > Subscription page within your Fullstory account.

After you’ve paused data capture, an account administrator should send an email to support@fullstory.com requesting data to be deleted. Note that the email address must match that of an administrator on the account.

Fullstory retains user sessions based on your Session replay retention period and associated data based on your Product analytics retention period as specified on Settings > Account Management > Subscription page within your Fullstory account.

United States, Germany

Cloud Hosted

GCP

yes

no

Fullstory data deletion adheres to the customer’s account’s data retention plan even after cancellation. For example, if a customer purchases 3 months of data history and cancels their account in the app, Fullstory will continue to delete the data on a rolling basis until the end of the 3 month period. If the customer resubscribes at any point during that time, the customer will still have access to any user and session data that was within the 3-month window. If a customer wishes for all data to be deleted at the time of account cancellation, they can write to support@fullstory.com and Fullstory can help to take care of the request.

yes

SAML 2.0, JIT, Okta, Azure AD

yes

yes

psirt@fullstory.com

yes

no

no

no

no